The COVID-19 pandemic has proven the need for fast and ubiquitous connectivity across the EU to give all Europeans access to digital technology and because the Regulation (EU) No 531/2012 on roaming on public mobile communications networks within the Union is expiring on 30 June 2022, today, the European Council approved the extension of the roam like at home scheme until 2032 to ensure that people can continue to make calls, send text messages and surf on the web while travelling in other EU countries without surcharges. When you travel outside your home country to another EU country, you do not have to pay any additional charges to use your mobile phone until 2032!
This regulation has been revised, with new proposals in order to adjusts maximum wholesale prices to ensure that providing retail roaming services at domestic prices is sustainable for operators throughout the EU.
It also imposes the need to increase transparency for those services that may be subject to extra cost, and help customers to have a good experience with the quality of the service and to be protected from unexpected bill shocks caused by unintended roaming on non-terrestrial mobile networks when on ferries or aeroplanes.
In this context, the roaming providers are obligated to, except when the roaming customer has notified the roaming provider that he does not require this service, provide the customer, automatically by means of a Message Service, without undue delay and free of charge, when the roaming customer enters a Member State other than that of his domestic provider, with information on the potential risk of increased charges due to the use of value added services including a link to access free of charge a dedicated webpage providing up to date information about the types of services that may be subject to increased costs.
Roaming providers shall also ensure that their roaming customers are kept adequately informed on the means of access to emergency services in the visited Member State by sending an automatic message informing them that they may access emergency services free of charge by calling the single European emergency number “112”.
This Regulation will be published soon in the Official Journal of the European Union and enter into force on 1 July 2022 and expire on 30 June 2032.
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